High performance. Low total cost of ownership.

Business Continuity (Downtime) Services assists clients by providing read-only access to critical patient data during scheduled or unscheduled downtimes of the organisation’s EHR system.

Altera has partnered with Involta, an award-winning provider of Hybrid IT solutions, to offer cloud-computing capabilities that can be tailored to the needs of any healthcare organisation, enabling them to focus on patient outcomes and satisfaction instead of IT infrastructure management.

Disaster Recovery as a Service (DRaaS) ensures critical business systems and protected data remain secure in the event of a natural, human-made or technological disaster. Protect data and network integrity, day-to-day operations, cash flow, industry compliance and customer trust—while powering through disruptions, avoiding downtime and getting back up and running quickly and efficiently.

This service provides core infrastructure support, from monitoring through server, virtual servers, hardware, network and authentication.

Integration and Data Transformation Services provides expertise and consulting in the healthcare integration segment of the market—specifically, integration planning and architecture and interface development, whether integrating with Altera solutions or non-Altera solutions. These services enable our clients to connect multiple enterprise systems in and outside their organisation.

Network Assessment and Consulting Services offers a comprehensive review of an organisation’s existing network infrastructure. This review includes a mixture of questionnaires, interviews and potential on-site surveys, providing recommendations for improving network resiliency, serviceability and performance.

Proactive Application Monitoring Service is an intuitive service that helps healthcare organisations meet the highest levels of IT system performance, reduce unplanned application downtimes and potentially save on operating costs each year.

Proactive Maintenance is a flexible, subscription-based service that provides self-hosted Sunrise EHR clients with the opportunity to have dedicated Altera experts manage the complexities of the Sunrise server platform, including maintenance and monitoring activities.